We want you to have the best shopping experience with Bikalal, and we’re here to assist you with any concerns you may have. Please review our Return and Refund Policy below for a clear understanding of our procedures.

1. Returns

a. Eligibility: Bikalal accepts returns only in the following cases:

Tampered Product: If you receive a product with damaged packaging or signs of tampering, please contact us immediately.

Damaged Product: In the event that the product itself is damaged upon delivery, please notify us without delay.

Incorrect Product: If you receive a product that is different from what you ordered, please get in touch with us as soon as possible.

Quantity Discrepancy: If the quantity of the product you receive does not match your order, please inform us promptly.

2. Refunds

a. Refund Policy: Bikalal offers refunds solely in the cases mentioned above. If your return is eligible for a refund, the following steps will be taken:

Inspection: We will inspect the returned product to verify the issue reported.

Replacement: In most cases, we will provide a replacement for the affected product rather than a refund. We are committed to ensuring you receive the correct and undamaged items you ordered.

Refunds: Refunds will only be issued if we are unable to provide a suitable replacement for the affected product.

3. Contact Us

a. Initiating Returns: To initiate a return or report an issue with your order, please contact our customer support team. We will guide you through the return process and provide you with instructions on returning the product.

b. Refund Timeline: Once a refund is approved, it will be processed promptly. The time it takes for the refund to reflect in your account may vary depending on your payment method and financial institution.

4. Policy Updates

a. Changes: Bikalal may update this Return and Refund Policy as needed. We encourage you to review this policy periodically for any updates.

5. Contact Us

a. Questions: If you have any questions, concerns, or requests related to returns, refunds, or this policy, please do not hesitate to contact us through our website or customer support.

Your satisfaction is important to us, and we are committed to addressing any issues you may encounter with your Bikalal purchases promptly and fairly. Thank you for choosing Bikalal, and we look forward to serving you with the utmost care and transparency.